Customer Management Capability

Customer Management Capability

  1. Run the Business – Operations and Maintenance
  2. Customer Party Management Capability
  3. Revenue Transaction Capability
  4. Northbound Traveler in the Revenue Stream

Dependency and Resource Effort

  1. 4 Functional Resources

    1. 2 Sub-Process Level 3

    2. Sub-Process Level 1

Hours in most scenarios

  • (1) Legal 30 hours

Need confirmation on this conservative estimate over a 2-6 month period

  • (1) Credit or Receivables Analyst or Manager 4 hours
  • (1) Sub-Process Level 3 Sales Support 4.0 hours
  • (1) Sub-Process Level 3 Sales Relationship or Engagement Manager 1.5 hours

The larger the company the longer the negotiation process on average 6 months was an average in the 90’s, in 2000 the average was 3-4 months.

The negotiation of the legal terms between you and your direct liability customer must be managed with a need to know and restricted information access.  There are interactions with a customer in the Northbound travel of the highway.  generate revenue traveling North on the highway.  A supplier has the same code according to the goods/services determined by the standard coding assignment.  The key point in the Outside In or Real World

All records in a customer master are specific to the customer and intends to aid in the decision making process for each customer.  The customer must be a legal entity.

master data management

The processes, strategies, and technologies including the people who create and manage a complete master data system which provides a business its process. Solutions of MDM are used to provide complete views of customers, vendors, equipment, materials, and other pertinent data within a master database that is integrated across multiple application systems.

customer relationship

The development of an ongoing connection between a company and its customers. The relationship involves marketing communications, sales support, technical assistance and customer service. The relationship is measured by the degree of customer satisfaction through the buying cycle and following receipt of goods or services. See also customer relationship management.

legal liability between a buyer and a seller.  The sellers technology would potentially be the ERP system housing a customer master record.

In the future the record may be in a central repository anywhere in the world.  The ERP requirement would be less effort for any seller in a cloud model.

North bound traveling direction each record would be the car a vertical market segment aids in the identification of the car’s model.  As mentioned in the analogy we in architecture have to understand the scenarios where the customer needs to be managed from a setup, update and archive perspective to ensure the right technologies are engaged based on the frequency, complexity and security of the various capabilities.

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